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Call Center Executive
GERMAN EXPERTS SERVICE CENTER

Company Profile

We are an automotive service repair and MOT services in the U.A.E.

Job description

  • Identify customer questions, complaints, concerns, and overall needs.
  • Provide sufficient answers and solutions to all customer queries.
  • Handle customer complaints respectfully and professionally.
  • Redirect customers to appropriate departments and teams when appropriate.
  • Generate leads for sales team by screening callers and identify potential sales opportunities.
  • Ensure all voicemails are answered immediately.
  • Maintain professional relationships with customers through ongoing excellent customer service.
  • Follow up with callers on complaint/question status, ensure resolution.
  • Collaborate with call center team members, sales team members, and other company departments to ensure overall customer and product satisfaction.
  • Meet or exceed call quotas and sales assist quotas, both personally and as a team unit.
  • Follow all communication procedures, policies, and guidelines during every customer interaction.

Requirements

  • Any Nationality can apply.
  • Call center experience is a must.
  • Excellent communication skills.

Qualification

  • Graduate/Diploma with minimum 2 years of automotive experience.

2

Posted on: 04/02/2019  time at 18:09


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