We are a well known FMCG company located in Dubai.
- Maintain updated knowledge of all company products and services in order to provide adequate education to customers.
- Provide information and instructions about relevant products and services.
- Make product and service suggestions to meet the customer’s specific needs.
- Field incoming phone calls and respond to phone messages from customers.
- Promptly respond to customer questions.
- Answer customer questions and provide information to resolve any issues.
- Obtain necessary information from customers to adequately follow up.
- Document important customer information for future reference.
- Collect and record customer feedback and information, and share that with appropriate departments and team members.
- Excellent written and verbal communication skills.
- Ability to foster and maintain relationships.
- Positive and service-oriented attitude.
- Ability to thrive in a fast-paced and high-pressure environment.
- Graduate/Diploma with minimum 1 year of experience in the same role.
Posted on: 05/02/2019 time at 12:06