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Customer Service Representative (Indian - Keralite)
ZUBAIRI GENERAL TRADING LLC

Company Profile

We are a well known FMCG company located in Dubai.

Job description

  • Maintain updated knowledge of all company products and services in order to provide adequate education to customers.
  • Provide information and instructions about relevant products and services.
  • Make product and service suggestions to meet the customer’s specific needs.
  • Field incoming phone calls and respond to phone messages from customers.
  • Promptly respond to customer questions.
  • Answer customer questions and provide information to resolve any issues.
  • Obtain necessary information from customers to adequately follow up.
  • Document important customer information for future reference.
  • Collect and record customer feedback and information, and share that with appropriate departments and team members.

Requirements

  • Excellent written and verbal communication skills.
  • Ability to foster and maintain relationships.
  • Positive and service-oriented attitude.
  • Ability to thrive in a fast-paced and high-pressure environment.

Qualification

  • Graduate/Diploma with minimum 1 year of experience in the same role.

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Posted on: 05/02/2019  time at 12:06


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