We specialize in Trading of all kind of computer requirements. We also do service contracts for computers in companies.
- Address user tickets regarding hardware, software, and networking.
- Walk customers through installing applications and computer peripherals.
- Ask targeted questions to diagnose problems.
- Guide users with simple, step-by-step instructions.
- Customize desktop applications to meet user needs.
- Record technical issues and solutions in logs.
- Direct unresolved issues to the next level of support personnel.
- Follow up with clients to ensure their systems are functional.
- Report customer feedback and potential product requests.
- Help create technical documentation and manuals.
- Excellent problem-solving and multitasking skills.
- Graduate with minimum 2 to 3 years of experience.
Posted on: 08/06/2019 time at 15:02