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Front Desk Agent
SWE APARTMENT HOTEL

Company Profile

We are a luxurious hotel apartment located in Dubai, UAE.

Job description

  • Greet guests with a welcoming smile and friendly demeanor.
  • Perform all guest check-in and check-out procedures.
  • Obtain or confirm guest information, assign rooms, activate and distribute keys, etc.
  • Collect payment for room charges and other fees.
  • Answer phones and direct calls to appropriate personnel.
  • Check and send emails.
  • Make and confirm reservations.
  • Maintain a clean and tidy work space at all times.
  • Inform guests of hotel amenities and offerings.
  • Communicate with housekeeping, room service and security staff as necessary.
  • Take and deliver messages for guests.
  • Assist with and book tours and activities for guests.

Requirements

  • Organized and detail-oriented.
  • Ability to connect with guests and consistently give them a positive customer experience.
  • Excellent customer service skills.

Qualification

  • Graduate/Diploma with minimum 1 to 2 years of experience.

1

Posted on: 04/02/2019  time at 17:07


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